Warranty & Guarantee

Our Quality Promise

At CKRIVIAN, we are committed to providing portable kids karaoke machines that meet our standards for appearance, workmanship, materials, and overall product quality. Before shipment, our products are inspected to help confirm that each piece is in suitable condition for delivery. Because portable kids karaoke machines, microphones, charging cables, speakers, and control buttons can be delicate, we take reasonable care when preparing orders for shipment. If an eligible product arrives damaged, defective, incomplete, or otherwise affected by a covered issue, our customer support team will assist you in reviewing the problem and determining the appropriate resolution under this warranty.

30-Day Limited Warranty Coverage

Most eligible products purchased from CKRIVIAN are covered by a 30-day limited warranty, beginning on the date the order is confirmed as delivered. This warranty applies to qualifying portable kids karaoke machines and audio products and is intended to cover certain manufacturing, material, assembly, and workmanship defects. Depending on the specific circumstances of an approved claim, the available resolution may include:

  • Replacement of the affected karaoke machine or accessory

  • A comparable replacement of similar type and value

  • Store credit, where appropriate

  • Repair support, where reasonably available

  • A refund where applicable and permitted by law

This warranty applies to covered defects and is not intended to cover ordinary wear, aging, accidental damage, or changes resulting from normal use.

Issues Covered by This Warranty

Manufacturing or Material Defects

This warranty may cover defects in materials, construction, assembly, or workmanship that become apparent during the applicable warranty period and are not caused by misuse, accidental damage, or improper handling.

Microphones, Cables, Connectors, or Control Component Problems

Coverage may apply where a microphone, charging cable, auxiliary cord, power port, Bluetooth module, control knob, button, speaker, or similar part is defective upon arrival or fails during reasonable normal use due to a manufacturing-related issue.

Structural Problems

Eligible structural defects may include problems involving the integrity of the karaoke unit, such as faulty internal wiring, improperly secured speaker grills, abnormal casing separation, or other structural weaknesses not resulting from ordinary wear or customer handling.

Damage Present at Delivery

Karaoke machines or accessories that arrive broken, cracked, dented, separated, visibly damaged, or unusable as a result of shipping or handling may qualify for review under this warranty.

Situations Not Covered

This limited warranty does not generally apply to damage or deterioration caused by:

  • Normal wear and tear

  • Surface scratching from regular use

  • Natural aging of materials

  • Improper handling or storage

  • Incorrect cleaning methods

  • Misuse or abuse

  • Accidents

  • Unauthorized repairs

  • Unauthorized modification

  • Structural alterations made after delivery

  • Exposure to harsh chemicals

  • Excessive moisture or liquid exposure

  • Abrasive cleaning products

  • Improper maintenance

  • Customer-caused breakage

  • Damage caused by impact, crushing, bending, or dropping

  • Loss or theft

  • Other circumstances unrelated to a manufacturing or workmanship defect

The warranty may become invalid where there is reasonable evidence that misuse, unauthorized repair, modification, improper treatment, or another non-warranty event has materially altered the condition, structure, or usable life of the karaoke machine.

Damaged, Defective, or Incomplete Karaoke Machines

If your CKRIVIAN portable kids karaoke machine or accessory arrives broken, damaged, defective, incomplete, or missing included components, please contact our customer support team as soon as reasonably possible. To help us evaluate the issue efficiently, please provide:

  • Your order information

  • Your full name and contact details

  • A clear explanation of the problem

  • Clear photographs showing the affected area

  • A short video where the issue is easier to demonstrate visually

  • Photographs of the packaging if the product was damaged during shipping

For example, photographs or video may be useful when reporting:

  • A microphone that fails to pick up sound

  • Speaker sound distortion or static

  • A unit that does not charge or power on

  • A broken charging port or headphone jack

  • Bluetooth connection dropping or failing to pair

  • Unresponsive buttons, volume knobs, or light settings

  • A cracked or damaged outer casing

  • A missing microphone, cable, or strap

Please do not discard damaged products, broken components, packaging materials, or affected items until our customer support team has reviewed your claim and advised you what to do next.

Submitting a Warranty Claim

To request warranty assistance, contact CKRIVIAN customer support at service@ckrivian.com and provide your order number together with a clear description of the issue. Where relevant, please include photographs and a short video clearly showing the reported defect or damage. Our support team will review the information provided and determine whether the issue qualifies under the applicable warranty conditions. All warranty claims are subject to reasonable verification before a replacement, repair, credit, refund, or other resolution is approved.

Replacement Items

If a warranty claim is approved, CKRIVIAN may arrange a replacement product or another appropriate remedy depending on the circumstances. If the exact karaoke machine design, color, feature set, or product variation is no longer available, we may offer:

  • A similar karaoke machine of comparable type and value

  • Store credit

  • Another reasonable resolution appropriate to the claim

Any replacement product will be subject to the warranty terms applicable to that replacement.

Refunds Under Warranty

Approval of a warranty claim does not automatically guarantee a full refund. Refund eligibility depends on the nature of the issue, the circumstances of the claim, applicable law, and the conditions set out in our separate Return & Refund Policy. Where a refund is approved, it will generally be issued to the original payment method. After the refund is submitted, the time required for the funds to appear in your account may vary depending on your bank, card issuer, payment processor, or other financial institution.

Warranty and Returns Are Separate

This warranty is separate from the return rights available under our Return & Refund Policy. The warranty is primarily intended to address qualifying manufacturing defects, material defects, workmanship problems, and certain eligible product failures. A return requested for reasons such as personal preference, unsuitable style, change of mind, or another non-defect reason will generally be handled according to the applicable Return & Refund Policy rather than this warranty. If your warranty period has expired, you may review our Return & Refund Policy to determine whether another return option is available.

Shipping Damage

If the parcel or karaoke machine appears damaged when delivered, please contact our customer support team and provide clear photographs of both the product and its shipping packaging. For shipping-related damage, we may request photographs showing:

  • The outer shipping package

  • The shipping label

  • The damaged karaoke machine or accessory

  • The inner protective packaging

  • The affected components together with the packaging

Please keep the shipping materials until the claim has been reviewed, as photographs of the packaging may help us determine how the damage occurred.

Karaoke Machine Care Recommendations

To help preserve the appearance and condition of CKRIVIAN portable kids karaoke machines:

  • Handle each unit gently

  • Avoid dropping the device onto hard surfaces

  • Keep electronic and speaker components away from strong impacts

  • Avoid contact with harsh chemicals or liquids

  • Avoid abrasive cleaning agents

  • Remove charging cables carefully without pulling forcefully on the cord

  • Store the unit in a dry place to reduce moisture exposure

  • Clean gently with a soft, dry or slightly damp cloth where appropriate

  • Avoid aggressive scrubbing

  • Avoid unauthorized repair methods or disassembling the unit

  • Avoid sudden or extreme temperature changes

  • Check buttons, ports, cables, and microphones periodically before use

Proper care can help reduce unnecessary wear and preserve the appearance and sound performance of your karaoke machine.

Consumer Rights

This limited warranty is provided in addition to any rights available under applicable consumer protection law and our separate Return & Refund Policy. Nothing in this warranty is intended to exclude, restrict, or waive legal rights that cannot lawfully be excluded. If mandatory consumer protection laws provide greater rights or remedies than those described in this warranty, those statutory rights will continue to apply.

Contact CKRIVIAN

If you have questions regarding product quality, warranty coverage, damaged devices, defective karaoke machines, missing components, or warranty claims, please contact our customer support team.

  • Brand: CKRIVIAN

  • Website: ckrivian.com

  • Legal Entity: Chongqing Xinhehong Trading Co., Ltd.

  • Unified Social Credit Code: 91500152MAEDE8ENX6

  • Registered Address: Units 2-22/23, No. 277 Xiangyang Road, Guilin Subdistrict Office, Tongnan District, Chongqing Municipality

  • Customer Support Email: service@ckrivian.com

We aim to respond to customer service inquiries within 24–48 hours.

ckrivian.com is operated by Chongqing Xinhehong Trading Co., Ltd.