Contact Us

Welcome to CKRIVIAN

We want every part of your shopping experience—from discovering a portable kids karaoke machine to receiving your order—to feel clear and well supported. Our customer care team is available to assist with product information, order updates, shipping questions, returns, damaged or incorrect items, after-sales requests, and business inquiries.

For assistance, please use the official contact information below.

Customer Care

For general questions or support with an existing CKRIVIAN order, please contact:

  • Email: service@ckrivian.com

Our team reviews customer inquiries carefully and aims to respond within 24–48 business hours (1–2 business days). If your message concerns an existing order, including your order number will help us locate your purchase more efficiently.

For product-related questions, it is helpful to provide:

  • Product name

  • Order number, where applicable

  • A brief explanation of your question or concern

  • Clear photographs when relevant

  • A short video if the issue involves a speaker grill, microphone connection, charging port, buttons, or other functional detail

Providing complete information helps our team understand the issue and respond more effectively.

Support Availability

  • Customer Support Email: service@ckrivian.com

  • Customer Service Hours: Monday–Friday, 9:00 AM–5:30 PM (Eastern Time, ET)

Messages received outside normal support hours will be reviewed during the next available business period. Response times may occasionally be longer during holidays, major promotional events, new collection launches, or periods of unusually high inquiry volume.

Orders, Delivery & After-Sales Assistance

Our customer service team can assist with matters such as:

  • Order status and tracking

  • Shipping and delivery questions

  • Portable kids karaoke machine and audio accessory information

  • Product operation and charging guidance

  • Material, battery, and technical specifications

  • Damaged or defective products

  • Incorrect or incomplete orders

  • Returns and after-sales requests

  • Product variations and included accessories

  • Business or wholesale inquiries

For order-related support, please include both your order number and the email address used during checkout. If a portable kids karaoke machine, microphone, cable, or other product arrives damaged, incorrect, or incomplete, please contact us promptly and include clear photographs of both the product and its packaging.

Karaoke Machine & Product Support

CKRIVIAN offers a curated collection of portable kids karaoke machines, microphones, and audio accessories designed for singing, party entertainment, and family fun. Our team can provide information regarding:

  • Product dimensions and weight

  • Battery capacity, charging time, and playtime

  • Bluetooth range and connectivity options

  • Microphone types and audio features

  • LED lighting modes and sound effects

  • Control panel functions and ports

  • Included accessories (microphones, charging cables, auxiliary cords)

  • Operating safety and care guidelines

  • Recommended handling and storage

  • General product information

Because specifications can differ between individual audio models, please include the exact product name when contacting us.

Business & Wholesale Opportunities

CKRIVIAN welcomes inquiries from retailers, distributors, commercial buyers, toy stores, electronics boutiques, and other potential partners. For wholesale purchasing, distribution, bulk orders, or other commercial opportunities, please contact:

  • Email: service@ckrivian.com

To help us route your inquiry, please use one of the following subject lines:

  • Subject: Business Inquiry

  • Subject: Wholesale Inquiry

Where possible, please include:

  • Company name

  • Market or region

  • Expected order volume

  • Type of products you are interested in

  • Brief description of the proposed cooperation

Corporate Information

  • Brand: CKRIVIAN

  • Website: ckrivian.com

  • Legal Entity: Chongqing Xinhehong Trading Co., Ltd.

  • Unified Social Credit Code: 91500152MAEDE8ENX6

  • Registered Address: Units 2-22/23, No. 277 Xiangyang Road, Guilin Subdistrict Office, Tongnan District, Chongqing Municipality

  • Customer Support Email: service@ckrivian.com

ckrivian.com is owned and operated by Chongqing Xinhehong Trading Co., Ltd. Chongqing Xinhehong Trading Co., Ltd. is responsible for the operation of the CKRIVIAN online store, customer service, order coordination, and related e-commerce activities.

Whether you are choosing a portable kids karaoke machine, looking for information about an audio piece, tracking an order, or requesting after-sales assistance, our team aims to make the process straightforward and easy to understand.

For any additional questions, please contact us at: service@ckrivian.com

Thank you for choosing CKRIVIAN.